January 31, 2024
Conversation Starters for Salon and Spa Professionals
Salons and spas 💅 have long been known as places where clients go to relax 💆 and have good conversations, and as members of the…
January 17, 2024
Build 5 Star Relationships
Transforming your Reviews & Reputation Management Tool into a Relationship Builder If we have learned anything in the past few years it’s that an SMB’s…
January 10, 2024
The Tricky Navigation of Negative Reviews
Authenticity Reigns In 2024 everyone has a voice, and that can mean a lot of different things for SMBs. We have already discussed the importance…
December 27, 2023
Understanding Customer Engagement and Interaction
It can be described as merchants’ laser-focused attention on their customers, which they use to better understand them and to more effectively address their needs…
December 6, 2023
Client Engagement Strategies that Work
Consumers are more involved than ever in their own sales journey and are less trusting of traditional marketing tactics than ever before. On top of…
November 22, 2023
3 Keys to Customer Appreciation
Consumers are more involved than ever in their own sales journey and are less trusting of traditional marketing tactics than ever before. On top of…
November 1, 2023
Ways to Improve Your Foot Traffic
Businesses succeed when they have a steady flow of new and returning clients, but acquiring and retaining these clients can be complex for salons &…
October 18, 2023
How to Increase Positive Customer Reviews
While around 72% of consumers won't take any action without having first read an online review, only about 23% of consumers have ever submitted one…
October 4, 2023
Simple Keys to Improving Employee Loyalty
Employees who feel valued and appreciated can be a merchant's best allies, offering their allegiance and best performance in return. Therefore, reinforcing employee loyalty with…
