New Features & Updates

2021.01.02 Release

Updates to the REACH™ platform:

REACH gets better every day because of our clients’ feedback and suggestions. So, we are excited to announce that after February 1st, 2021, online booking payments will not be processed via the REACH platform! Ultimately, guests want more convenience and cost savings and salon owners need more free time and ways to generate revenue.

REACH uses best-in-class technology to deliver all the above by contacting your unbooked guests at the right time to automatically fill empty appointments without any additional effort from your staff. Without payment processing, your REACH booking platform can be even more laser focused on filling your book without the distraction or complication of managing payment processing.

What's New?

REACH Online Booking Experience Without Pre-payment:

We’ve heard from our community of salons and spas, and realized that the payment processing functionality was a challenge. We have worked tirelessly to remove it and, as a result, provides your guests with the best booking experience possible. By removing payments from REACH, we are able to onboard businesses faster and provide a simpler checkout process for guests that takes just a few clicks to book their last-minute appointment.

Streamlined Online Booking Experience:

Guests will enjoy a simpler booking experience. It will take fewer clicks to book in a faster checkout process. Your guests will enjoy a cleaner curated experience without having to sign in to multiple platforms.

What’s Improved?

Our world-class team performs ongoing research to develop, design, and test our solutions to optimize clients’ online experience. The evolution of our platform may include the look, feel, or ease of use of our platform. Some recent and notable improvements include:

  • UI improvements and checkout process updates for the online booking experience.

  • Additional optimizations completed for stability and performance with the POS data sync.

  • Fully automated ‘REACH Client Launch Campaign’ enhancements resolved.

  • Resolved an issue that caused a duplicate email to be sent to some guests, which only affected a small number of users.

  • Various code optimizations resolved for overall platform stability and performance.