New Features & Updates
2020.26.05 Release
Improvements to the REACH™ platform include:
Online Booking Module v2.0
Notable upgrades for enhanced client experience:
Online Booking Module v2.0
Notable upgrades for enhanced client experience:
Touch-free Checkout – Clients using GooglePay and ApplePay can provide quick, secure, and safe “no-contact checkout transactions” with a single click.
Enhanced Source Tracking – REACH™ tracks, stores, and reports the origin for all bookings on the results dashboard providing insights into the most productive channels.
Social Media Sign Up/In – Users can enjoy a streamlined user experience by signing up or signing in with minimal clicks using their Google or Facebook accounts.
Provider Personalization – Providers can now include individual avatars in their personalized client messaging including their regular client re-booking experience.
Offer Personalization – “My Account” landing page now displays any pending special offers that relate to the parameters met by every individual client who is logged-in.
Reviews from REACH™ – Clients can leave a review on their favorite social media sites by clicking “Leave a Review” directly from their “My Account” page.
Cancel Notifications – Merchants now receive an email notification if a REACH-made booking is canceled. This email contains the appointment details and the refund amount.
*Screen images simulated. Content is subject to change at anytime.
Actual display may vary depending on device.
Client-Set Preferences – Clients can manage email preferences at the bottom of emails for two sets of Client Connect communications: Last-Minute Appointments & Offers.
Better Looking and Easier to Use: Many enhancements to the UI/UX from the UI sizing and elements to improve look & feel as well as responsive design.
- Welcome – Sends an email to EXCLUSIVELY to new clients added after the start of the campaign.
- Happy Birthday – Sends a birthday wish to email to clients seven (7) days before their birthday.
- Big Spender a.k.a. VIPs – Sends email to clients when receipt totals reach an amount greater than the campaign threshold.
- Frequent a.k.a. Regulars – Sends email to clients when the number of visits (posted receipts) exceeds the threshold of the campaign based on the selection for the month, quarter, or year.
- Infrequent a.k.a. Lost Clients – Sends email to clients when the time since their last visit (posted receipt) exceeds the threshold of the campaign.
*Screen images simulated. Content is subject to change at anytime. Actual email display may vary depending on device.
REACH™ Platform - Owner View:
User Screen Improvements
- Designs for Autofill, Sign In, Sign Up, Reset Password, Forgot Password, and Account Activation have all significantly improved.
- Advanced Settings now expand to offer rule card options
New Product Customization Options
- Activate modular product areas either one at a time, multi-select, or all.
- Merchants can now choose which products they want to activate with their account: Autofill, Client Connect, and/or Reputation Radar.
Detailed Results Dashboard
Detailed LMAi communication metrics:
- Outbound Efforts
- Emails Sent/Open Rate
- Click Through to Booking
- Inbound Engagement
- New Sign Ups
- Total Clients Booked
- Results
- Booked by Channel
- Total Revenue Earned
Booking Patterns Identified
- A four-hour booking preference window has been identified for each client based on individual patterns. LMAi reminder/offer emails can be distributed 1x-3x a day.
Issues Resolved:
- Reputation Radar issue fixed. It was not displaying reviews because social sites were pausing their publication of reviews due to Shelter in Place (SIP) mandates.
- More customer properties have been added to the customer record in the database.
- Fixed an issue in “My Income” tab that was incorrectly reporting funds “In Transit” when they had already been delivered to the merchant bank account.
- Issue Resolved of Cancellations/Refunds not being processed.
