World-class client experience is a 360-degree engagement cycle. Salon or Spa clients seamlessly flow between their in-store services and the automated on-line connections, offers, and communications provided by the REACH™ platform. By consistently upgrading core learning and analytics products, REACH™ ensures you are always equipped with the industry’s leading-edge automation technology.
New Features & Updates
About the REACH™ platform:
- Increased purchasing convenience with Apple Pay and Google Pay integration.
- Easier to review transactional profits for any time period across
multiple pages in “My Income Ledger”.
- Enhanced view into payment, cancellations, and gratuity for
both clients and merchants.
- Multiple aesthetic improvements to the look, feel, and clarity of
the client user experience.
- Updated look & feel on the sign-in screen.
- REACH Appointment confirmations improved.
- Previously booked appointments would show appointments that had been canceled and never attended.
- Refactored booking creation process to accommodate the payment capture feature.
- Merchants set the incentive amount as a percentage in the REACH booking module.
- The Booking Module process has been simplified.
- Customer source assigned correctly in all instances.
- Various usability issues resolved.
- Previously booked services no longer including canceled services
- Email Preview corrected (button and logo were off-centered)
- Provider avatars updated in all email communications
- Gratuity is now shown in appointment notifications and the confirmation screen
- Offers in the “My Account” can now be redeemed only once
- Various usability issues resolved