New Features & Updates

About the REACH™ platform:

World-class client experience is a 360-degree engagement cycle. Salon or Spa clients seamlessly flow between their in-store services and the automated on-line connections, offers, and communications provided by the REACH™ platform. By consistently upgrading core learning and analytics products, REACH™ ensures you are always equipped with the industry’s leading-edge automation technology.

Robust Texting Capabilities

SMS texting increases client retention and revenue generation. This function will initially be launched to clients who are overdue for a service based on their defined service cadence. To be included in SMS communications, clients must provide their mobile phone number and “opt-in” via the POS or the REACH™ booking module.

Seamless Client Orientation

A seamless, automated communications campaign to announce your upgraded client booking experience to clients is included with REACH™. New accounts and REACH™ activation trigger a set of four well-spaced reminders. It walks them through convenient access to last-minute appointments and how easy it is to set up and use.

Fast-Track Booking

Each client can instantly choose a previously booked service-provider combination and go directly to date and time selection. Personalized fast-track cards pre-populate their known preferences to provide an ultra-convenient booking experience. Clients enjoy a smoother, simpler process and transaction process flow.

Fluid Issue Resolution

During booking, it is not uncommon for double bookings to occur or for resources to become unavailable for a particular appointment. When these scheduling issues arise, REACH™ takes the client on a friendly redirection pathway back to a page where they can choose from currently available services, providers, days, and times.