How to create WOW moments for a VIP experience!
Not all WOW moments have to take place at the time of service. Automatically knowing when a guest is due for a class or service and making it easy for them to book at their preferred time is a game changer. REACH.ai changes the game. REACH.ai does all the work for you by leveraging artificial intelligence to automatically fill your openings and last-minute cancellations. Making your guests feel like VIPs while filling your book is a WOW moment for all!
REACH.ai is guaranteed and activation is simple, easy, and usually takes less than 10 minutes. Talk to our team about how REACH.ai treats your guests like VIPs while filling your book.
Top-Tier VIP Perks
Your best customers are the backbone that supports your business. They are also influential brand ambassadors that are much more likely to recommend you to friends, family, and coworkers. Consider creating a top-tier loyalty program that rewards these guests with VIP perks. Rewards could include access to invite-only special events, priority access to new products or classes, and complimentary services. Jump outside the box! Reciprocating loyalty with your guests improves retention and gives you a competitive advantage versus businesses that don’t.
Listen and Learn
Being an interested and good listener will make your guests feel comfortable and let them know that they are valued. In addition to spreading good feelings, learning about your clientele will enable you to deliver services that are tailor-made for their lifestyles. For example, you could suggest a new workout in preparation for summer swim season, or a newly released product that could take their body to the next level. When you can anticipate and then deliver exactly what your guest needs, you create a WOW moment!
Receiving an unexpected bonus, whoever small, will make your guests feel pampered. If you receive free product samples, pass them along to your guests. Providing how-to video tips will help your guests continue enjoying the benefits of your services from their home. If it fits in your budget, a small gift bag may delight your guests and provide a good return on your investment.
Serving beverages is a wonderful way to make guests feel at home. Make bottled water available, or add variety by serving sparkling water, juice or post-workout shakes. It may sound obvious, but these simple offerings increase your guests loyalty and referrals to others.